CargoGear Shipping Information and Return Policy

Shipping Time
We ship orders as soon as possible. Most orders placed before 1:00 pm ship by following business day, but order processing and packaging time can be up to 3 business days after the day you place your order. If possible, we will rush an order upon request. If you are in a hurry or have a time commitment, please let us know.

Shipping Charges
Shipping charges are determined by the ZIP code of the delivery address. Entering the correct ZIP code is your responsibility.

For shipment within the continental US, actual shipping charges for our standard shipping methods are available upfront: simply add merchandise to your shopping cart and enter your correct shipping ZIP code. No other information is required. The total charge for your order will be shown in your shopping cart; you do not need to enter any additional billing or shipping information.

Express Shipping
For express shipping availability and cost, please call CargoGear toll-free at 866-792-6614. Express Shipping is not available on all items, and shipping time does not include order processing time. Orders may still take several days to leave the warehouse. This depends on the warehouse and current conditions. Please contact us, we will get it out if we can!

Free Shipping
Free Shipping applies to free ground shipping in the contiguous 48 states. This excludes shipments to Hawaii, Alaska, APO, and FPO addresses.

Shipping Carriers
Unless other arrangements are made, all orders are shipped FEDEX Ground, UPS Ground, or USPS Priority Mail. We choose the carrier based on the warehouse location of the ordered items and the delivery location.

Shipping outside the Continental 48 US states
If you place an order to be delivered to an address outside the continental US, (for example: order shipping to AK, HI, APO, or FPO) we will contact you with actual shipping charges before your order is shipped. If you order an item with Free Shipping to be delivered to Hawaii or Alaska, here is how we will figure your shipping charge: We take the actual cost of FedEx Express shipping for the item, minus the FedEx list rate for shipping the same item inside the continental US. For example, if the item costs $140 to ship Express to Alaska, and it costs $30 to ship Ground in the continental US, then you would be charged $110 for Express shipping - which is the difference between the two rates.

You can also call us in advance to obtain the shipping costs to Hawaii and Alaska. We normally ship via FedEx 2 Day service; please call 866-792-6614 or email info@cargogear.com with the product information and shipping ZIP code. Smaller items can sometimes be shipped USPS Priority Mail, call or email for details.

Due to size restriction of the USPS, we are unable to ship oversize items to APO/FPO addresses. Please, email info@cargogear.com for shipping availability and cost on any product you are interested in.

Our Return Policy

All returns and exchanges require prior authorization and a valid Return Authorization Number.

Return authorizations must be initiated within 30 days of the delivery of your order.

New Merchandise

You may return new merchandise for any reason. The merchandise must be complete and include all original documentation and packaging.

Outbound and return shipping costs are non-refundable.

On items that include Free Shipping, the actual outbound shipping cost will be deducted from your refund amount.

To request a return authorization, email info@cargogear.com with your order number, the part number, and reason for return. Once a return request is received and processed, you will receive an email with your return authorization number, instructions for return, and the amount you will be credited for your return in writing. When your return is received at our warehouse, we will inspect the item and credit you as indicated in the return authorization email. We will email you a receipt for the credit. We recommend you insure your return shipments.

Used Merchandise
Used merchandise will not be authorized for return. CargoGear will work with customers on a case-by-case basis to evaluate exceptional circumstances. In many cases, if you have tried to install it, it is used.

Unauthorized Returns
No credit will be given for packages received without a valid Return Authorization Number.

If you Receive Incorrect or Defective Merchandise
If our warehouse ships the wrong item or you receive an item that is defective, we will arrange for a pre-paid return label for the incorrect item. We will also ship the correct item or replacement item at no additional charge. We must receive the original item or proof of shipment of the original item within 30 days of delivery or we will charge your card for the cost of the replacement item.

Shipping Damage
If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement merchandise or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the merchandise. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will provide you with a pre-paid return label for any damaged merchandise that must be returned to us.